Refund Policy
Paid ReturnProof subscriptions are sold through Paddle.com as Merchant of Record.
Cancellation
You may schedule cancellation of a subscription for the end of the current billing period from ReturnProof billing controls or the Paddle customer portal. Cancellation does not by itself create a refund for time already purchased.
Refund requests
Refund eligibility is assessed under Paddle’s Buyer Terms, Paddle’s Refund Policy, applicable law, and any additional rights that cannot legally be waived. Refund requests for Paddle transactions can be submitted through Paddle buyer support. If ReturnProof agrees to a discretionary refund, it is processed through Paddle rather than paid directly outside the original transaction channel.
Billing problems
If you believe you were charged incorrectly, contact Not configured and Paddle buyer support with the transaction details. We will review ReturnProof entitlement records and Paddle billing state without asking for full card details.